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Terms & Conditions




1. Definitions 


1.1 “The Company” refers to T9 FIRE PROTECTION LIMITED 

 1.2 “The Customer” refers to the person, partnership, Limited Company, or other legal entity, who agrees to services being provided by the Company. 

 1.3 “The Conditions” refers to the terms and conditions of the Company’s operations, set out in this document and any special terms and conditions agreed in writing by the Director, or other member of this company’s management team, acting for and on behalf of the Company. 


2. Conditions 


2.1 These Conditions shall apply to all contracts for any parts or service provided by the Company to the Customer, to the exclusion of all other terms and conditions, including any terms and conditions the Customer may purport to apply under any purchase order, confirmation of order, or similar document. 

 2.2 Agreement of any work to be carried out by the Company shall be deemed conclusive evidence of the Customer’s acceptance of these Conditions. 



3. The Price and Payment 


3.1 The price of the service provided shall be the price agreed between the Company and the Customer, at the time the Customer agrees to work being carried out. This price may vary, dependent upon any change in parts prices, or change in specialist charges, which may come into effect at the time the work is completed, and which is beyond the control of the Company. The price of the work carried out is exclusive of VAT. Where applicable, VAT shall be due at the rate ruling on the date that the VAT invoice is drawn. 

 3.2 Payment of the price and VAT shall be due following provision of the service/works, unless otherwise agreed, in writing, with the Company. Payment in this instance is generally agreed to be 30 days from date of invoice. 



4. Orders / Estimates / Deposits 


4.1 Estimates are valid for 30 days from the date given only. 

 4.2 All estimates by the Company are subject to change caused by variations to the Company of labour, material and parts at the date of estimate. In the event of any variation occurring before or after acceptance of the estimate the Company may, if it thinks fit, require the Customer to pay on completion of the work, any increase due to such variation. 

 4.3 If no estimate is provided or if only part of the work covered by the estimate is carried out, the Company shall be entitled to charge a reasonable and proper price for the work done (including any investigatory works leading to determination as to the practicability or otherwise of any work and reassembly) and for materials and any parts supplied. 

 4.4 The Company may refuse to carry out all, or part of any work for any reason whether or not an estimate has been provided. 

 4.5 Variations to the estimate, the scope of the services or work, the prices chargeable shall be subject to all these terms and conditions, and so that any such variation shall not be deemed to constitute or create a new or separate contract. 

 4.6 The Company may demand a deposit before commencing any work. The Customer shall co-operate with the Company in all matters relating to the Services. 



5. Delivery / Completion 


5.1 Every effort will be made to provide the Goods and/or Services by the estimated time but the Company shall not be liable for any delay in providing the Goods and/or completing the Services. 

 5.2 Time shall not be of the essence in respect of this clause. Risk passes on completion. The Company will not be held liable for any delay caused by outside influences i.e. goods not delivered in time, sent incorrectly or sub-contractor work. 



6. Payment 


6.1 Payment for all Goods and/or Services, repairs and/or parts supplied is due on completion of work. All Goods and/or Services shall remain the absolute and unencumbered property of the Company until such time as the Company has received cleared payment in full, from the Customer in respect of such Goods and/or Services. 

 6.2 Cheques will be accepted on production of a cheque guarantee card. 

 6.3. If the Customer’s indebtedness to the Company is not satisfied within 31 days from the date of the first invoice to the Customer, the Company may without notice remove any Goods owned by the Customer and/or the contents of the property thereof by public auction or private treaty. The net proceeds of the sale shall be applied towards the satisfying monies due from the Customer to the Company, and any balance shall be paid by the Company to the Customer on demand. 



7. Credit Terms 


7.1 Where Credit Terms have been extended to the Customer by the Company, the Company reserves the right to refuse to provide any services or parts ordered by the Customer, where to do so would mean the Customer exceeding the Credit Limit extended to the Customer. 



8. Remedies for late Payment 


8.1 Interest on commercial debt shall accrue from the date of the invoice, unless a written agreement is in place between the Company and Customer, giving an agreed payment period of 28 days. Interest will accrue from day to day, until the date of payment, at the statutory rate (8% above the base rate of the Bank of England applicable on the date the debt becomes due). This figure may change from time to time, dependent upon the interest figures in force by the Bank of England at the time payment of invoice is due. Interest will accrue until settlement is reached or until any Court Judgment is made. 

 8.2 In the event that any invoice is not paid on, or before, its due date, then all sums due and owing to the Company from the Customer shall become immediately payable and subject to clause 8.1 above. 

 8.3 The Company shall be entitled to recover from the Customer all administrative, collection and legal costs incurred by it in recovering overdue amounts and all sums that become immediately payable under. clause 8.1 above. 

 8.4 Without prejudice to any of the Company’s other rights, the Company may, in the event that any sum is not paid, on or before its due date, suspend the service it provides to the Customer. Any parts, or equipment, provided to the Customer by the Company remain the property of the Company until all amounts owed are paid. 



9. Title and Risk 


9.1 Any work carried out by the Company at the request of the Customer, will be at the Customer’s risk from the point of completion of work, to the Customer’s satisfaction in spite of delivery. Title of any parts fitted shall not pass from the Company to Customer until all relevant and outstanding invoices and VAT have been paid in full and at such a time that no other sums whatsoever are due from the Customer to the Company. 



10. Disputes procedure and Jurisdiction 


10.1 Any and all contracts entered into between the Company and the Customer shall be governed by the laws of England and Wales and all disputes arising out of any contract between the Company and the Customer shall be subject to the exclusive jurisdiction of the courts of England and Wales.  

 10.2 In the event that the Customer is dissatisfied with any repair or service carried out by the Company, the Customer should first make contact with the Company in order to try and resolve the matter. The Company has a complaints procedure in place. It also complies fully with the Data Protection Act. 


11. Work authorization 


11.1 Any additional work will need to be authorised and a new invoice raised. 



12. Parts 


12.1 All parts removed by the Company in the course of a repair shall, if not claimed by the Customer within 24 hours after the completion of the repair be deemed to be owned by the Company and they shall become the Company’s absolute property. Parts returned are subject to a handling charge. Parts specially ordered are not returnable. 



13. Warranty 


13.1 Any warranty that applies to parts, the term of the warranty will be denoted by the manufacturer. In the event of a potential claim, the Customer should the Company immediately whereupon the defect will be assessed and repaired free of charge by the Company providing the exclusions do not apply.  

 13.2 Any repairs by an alternative organisation will only be permitted with prior express authorisation by the Company. The Customer’s statutory rights are not affected. 



14. Damage Liability/Damage to property 


14.1 The Customer is responsible for checking the work has been carried out to a satisfactory standard before the Company staff leave the Customer premises. After 14 days from the date of completion if the Company has not had notification in writing of any issue with the completed work, then there will be no liability by the Company. 



15. Waste 


15.1 The Company is covered for environment waste transfers and also a license for disposal of hazardous waste, which is available for inspection upon request. 



16. Publication 


16.1 These terms and conditions of business can be viewed on the Company’s website: